Shipping & Returns

SHIPPING:

$9.95 for orders $0.00 - $59.99

$12.95 for orders $60 - $100

Free Shipping for orders $100+

USPS/Fedex/ UPS:  Orders will be packaged and shipped on Mondays, Wednesdays, and Fridays with one of three carriers: USPS, Fedex, or UPS.  We are a small company; but, will do our best to ship the next shipping business day with priority or express mail; ensuring that you get your blankets as soon as possible.  Large orders will be shipped ground and will take a few more days getting to you.  All orders are shipped from the state of Idaho.

In-Store Pick Up: We will hold your order in the store for 10 days. After 10 days, we will return your item to the store floor or warehouse, as applicable. If you paid for your item by credit card, we will credit the amount of your purchase back to your credit card. If you paid for your purchase by cash or check, we will, at our option, provide you with a check or a store credit for the amount of your purchase.

DAMAGED GOODS:

Please contact us as soon as possible if you received a damaged or faulty item.  Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to hello@pipermoonxo.com.  Only damaged goods will receive return labels.

RETURNS:

We want you to love your purchase.  To ensure you are happy, returns for items that have not been washed or worn will be accepted within 30 days for a refund in the original form of payment with your original receipt and tags.  

Please start your return here: https://shopify.com/67772514562/account

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Returns will not be accepted after 30 days.

Once returned item(s) is/are received, your return will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, your refund will be issued to your bank immediately equal to the price of the returned item(s) minus shipping costs. Shipping charges will not be refunded. You will receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated (banking delay).

Returns that do not meet the above policies will only be returned at the customer's cost.  

**There are no returns on Final Sale items. All items marked *Final Sale are not eligible for return.**

EXCHANGES:

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

If you have any questions about returns, damaged goods, or exchanges please contact customer service. 

CUSTOMER SERVICE:

To speak to a customer service representative please email us at hello@pipermoonxo.com.  We will return your email within 24 hours, excluding weekends and holidays.