Policies

CUSTOMER SERVICE:

To speak to a customer service representative please email us at hello@pipermoonxo.com.  We will return your email within 24 hours, excluding weekends and holidays.

DAMAGED GOODS

Please contact us as soon as possible if you received a damaged or faulty item.  Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to hello@pipermoonxo.com.  Only damaged goods will receive return labels.

EXCHANGES

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

If you have any questions about returns, damaged goods, or exchanges please contact customer service.